Setting a privacy policy

Include a privacy policy on all forms explaining whether the feedback is anonymous and what the data is used for

Yori Högemann avatar
Written by Yori Högemann
Updated over a week ago

The EU GDPR includes rules on providing a privacy policy for all respondents. Good practice recommendations include that this policy is:

  • concise, transparent, intelligible and easily accessible

  • written in clear and plain language

In this policy, you should inform respondents whether the given feedback is anonymous (or not) and what their responses/ personal data is used for.

General privacy policy (project wide)

Please note: you need a 'project admin' user account in order to set a project-wide privacy policy.

Setting a general privacy policy is done through the project settings:

Here, the privacy policy is set for the entire project; the statement as well as the URL will be included on all forms. It is possible to include a different policy for specific forms (see 'Form specific privacy policy').

Privacy policy URL

Enter the URL to the privacy policy page. Once you have done this, the URL can be used to hyperlink text in the statement.

Note that: it will only appear in the footer once the statement is saved as well.

Privacy policy statement

Enter the text (max 55 characters long) you want to display in the footer. Any text in between the HTML code [link] ... [/link] will be hyperlinked with the privacy policy URL from the first box.

The privacy statement and URL appears in the footer of the CloseAlert form like this example:

Form specific privacy policy

Form settings can be accessed by 'normal users' and 'project admin' user accounts.

Setting a privacy policy for a specific form is possible and will overrule the general policy on that specific form only. 

Add a privacy policy on the form under 'Form settings':

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