As soon as feedback results come in, you’ll find them on the results page in CloseAlert. This is the default page you land on when signing in.
In this video, I’ll explain how to view your results and create folders for easy comparison and analysis.
For a further understanding of the score calculations, read the article 'How the NPS, CES, Sentiment and Rating Score are calculated'.
If you need to refresh your memory about the four use-cases, read this article which is part of the 'form creation' section.