Read here for more information how to set-up a multiple choice question.
Viewing the Multiple Choice results
For above-mentioned example, navigate to 'Customer journeys'. All results are aggregated here under your form name.
The form results are compiled in an overview dashboard including:
- A pie chart distributing the answers
- Amount of respondents
- Number of respondents giving a certain answer
- Percentage of respondents giving a certain answer
Single answer possibility
If you have chosen to give your customers only one single answer option, your results overview will look like the following:
The percentage of answers given will always be 100% in total.
Multiple answers possible
If you have given your customers the opportunity to leave multiple answers, your results overview will look like the following:
The percentage of answers given can result in more than 100%.
If you have added an 'Other' option to your question, the formulated answers will be shown in your results overview underneath your graph:
Multiple Choice Export
The layout of your export depends on whether you choose to give your customers the possibility to leave a single of multiple answers.
When a form has at least one MC question with multiple answers possible, the corresponding export will get an extra header row, to display the possible answers.