The question logic feature allows you to make every question dependent on (the answer of) a preceding question. You could, for example, ask respondents who respond positively different questions than the negative ones. Invite them to tell you what they think you are doing well, where you can improve and/or whether you may personally follow up with them. Also think about adding very specific triggers for automated follow-up.

Learn about question logic through the video tutorial below (2:25 mins), or continue reading below.

4-step process to start your form

We recommend following this 4 step process:

  1. Write down all questions and answers and add (coloured) notes for additional information such as the question style and logic.
  2. Start by creating your questions and answers and whilst doing this, select the correct question style.
  3. Apply logic per question
  4. Test your form 

1. Write down all questions, answers and logic

Outline your questions, question formats, answers and needed logic outside CloseAlert first. It'll be your 'guide' once you start creating the form in CloseAlert.

2. Create questions, answers, and select the correct question style.

Creating a new form with the questions, question formats and answers from your 'guide'. Just follow the order from your outline you prepared in advance. Don't add the logic just yet!

3. Add logic

With the outline at hand, start adding the necessary logic per question/ answer. Start from the top and work your way down to the Thank you page.
Add logic via 'skip to' on the right-hand side of the question. The drop-down will show you all questions available. A question can only skip forward; it cannot skip to a previous question!

Logic is made visible by the dotted blue line in front of the question.

By default, if no specific logic is applied, the question will skip to the next available question.

If there is no next question to be asked but it is not physically the last question in your form, skip to the thank you page.
If there is no next question (it is physically the last one in the form), it automatically skips to the thank you page:

4. Test your form

Save your form and view the complete feedback form by selecting the 'Preview' button at the bottom left of your screen:

A new window pops up enabling you to test the form as a respondent would go through it. Again, use your outline from the start to test multiple routes within your form. The data you enter will not be saved! Bear in mind that respondents will be able to see the previous questions, but not immediately the following ones.

Move question position

Change the question order by hovering over the question and select the arrow at the beginning of the question up or down.

Bear in mind with moving questions:

If you move a question that has a 'Skip to' setting below its current index, the 'Skip to' setting resets automatically to 'Next question' since it's impossible to skip to a previous question.

For example, your form looks like the following, where the positive answer of question 1 skips to question 2:

If you move question 1 below question 2, the 'Skip to' setting will be reset to 'Next question':

Up next: implement your form in your email template

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