CloseAlert

One-click to recreate an existing CloseAlert form including its specific settings, logic, and text.

Duplicate a form

Search specific Forms

Yori Högemann

Rick Hermans

Explaining how to set-up your form / difference between the use-cases / question types available / adjust your form settings

Form Creation

Build and edit a feedback form that can be implemented in your email

How to create a Form?

Start your form from a template or start from scratch with a custom form

Use a form template

A description of different question types that can be used in the form

How to Write Questions and Answers

How to add more questions and make questions depending on answers

Add questions and skip logic to your form

Making questions required*

Making questions required and change rating labels and scale base

Question settings

Options for changing a form after it has been used in an email and consequently generated feedback

Edit an existing form (with responses)

Creating & editing forms

What are the differences between email satisfaction, in-email content, customer journeys, and relationships? When should you use each?

Explaining the four use-cases

Explaining the use of an email satisfaction form

Email satisfaction

Use an In-email content form to get feedback about a content block

In-email content

Explaining the use of a customer journey form

Customer Journeys

Explaining the use of a customer relationship form

Customer relationships

Use-cases

Create extra context to your questions by adding text to your form

Add Text to your Form

How Rating works and when you should use it

Question type: Rating

How the CES works and when you should use it

Question type: Customer Effort Score (CES)

How NPS-R works and when you should use it

Question type: NPS-R

How NPS-T works and when you should use it

Question type: NPS-T

How to set up a Multiple Choice Question, how to use Single and Multiple answers, and how to add an 'Other' option

Question type: Multiple Choice

How a Sentiment Question Works and When You Should Use It

Question type: Sentiment

How a Comment Question Works and When to Use It

Question type: Comment

Collect Customer Information such as Email Address, Phone Number or Residential Address

Question type: Form

Question types

Edit the form name, default texts, and error messages. Edit the branding, include a statement or form specific privacy policy.

Form settings

Include a privacy policy on the form that differs from the general privacy policy set project-wide

Form specific privacy policy

Create a Redirect After Giving Feedback

Let your respondent skip the feedback form when your form contains only one question

Set-up an automated redirect to a thank you page

Add multiple thank you pages and redirect the respondent to a page based on answers given