Use-cases

You can use the text in form e.g. in the following ways:

  • Add an introduction to your entire set of questions. Explain what your feedback form is about and what the intention of the form is.

  • Add context to a section of questions. If you use a form with a large number of questions, you may want to divide your form into sections and start off this section by giving extra context.

  • Add an explanation to a question. If you ask a question that needs extra explanation e.g. about a certain email or event, add a text before asking this question in order for your respondent to understand what answer is being expected.

How to add text to your form

In order to add text to your form, go to the dropdown menu of a question and select 'Text':

The text field enlarges and the number of the question turns into 'Text':

You can add a text field at any place within your form. You can select the text field under 'Skip to:' and include it in the logic of your questions:

By default, the text question skips to the next question in your form:

Text in the feedback form

The text field is displayed in your feedback form as below. The respondent arrives at the text field and needs to press the 'Next' button in order to continue.

Please note: if you include text fields within your form, it is recommended to change the default button text, 'Volgende vraag' or 'Next question', into 'Volgende' or 'Next' in your Form settings > Text in form. In this way the flow will be more logical. 

Implement your form (starting with a text field)

If your form begins with a text field, e.g. an introduction to your feedback form, your widget will look different than the form starting with a question. 

Select your ESP in Step 1. In Step 2, you'll arrive at a screen as below:

The text field will by default be shown in the widget. Moreover, a call-to-action (CTA) button will be added to the widget too. You can change the text that you want to show in the CTA button and press Save:

Your default widget will look like the following:

If you want to design your own widget, you can also just copy the URL of the CTA button under 'Use URLs'.


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