CloseAlert

Yori Högemann

Results

Calculation of the different scores in CloseAlert

How the NPS, CES, Sentiment and 
Rating Score are calculated

Single answers and Multiple answers and the Multiple Choice export

View Multiple Choice Results

Use the Date Picker on your Results page or for Campaign specific Results

View Results in a Specific Date Range

Top 10 Keywords

Sort your results and forms by name, date, amount of responses or score

Sorting

Search for Emails or Forms

View results

How to view your Email satisfaction results

How to view your In-email content results

How to view your Customer journeys results

How to view your Customer relationships results

View results per category

Compare results by making use of folders, explaining folder stats

Manage your results with folders

Save time moving emails into folders manually by setting up folder rules

Automatically move emails into the right folders with folder rules

How to manually remove responses in bulk or individually

Delete Results

Learn how to manually export results per campaign, folder or of all results

Manually Export Results to Excel

Manually forward comments to act on individual feedback messages

Manage results

Find answers and get help from Intercom Support and Community Experts

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